Welcome to MLB’s Game Plan: A Safe and Strategic Response to COVID-19

TICKETING

From the moment you arrive at Melbourne Orlando International Airport (MLB), you will notice the airport’s effort to keep our community safe. Below are common ticketing FAQ.

• Not checking bags? Use your airline’s mobile app to check-in. In doing so, you’ll virtually retrieve your boarding pass and skip ticketing altogether.

• Checking bags? It’s beneficial to use your airline’s mobile app to check-in, retrieve your boarding pass, and pay for your checked luggage. Use the airline kiosks to finish your check-in process if needed.

• Please note that ticketing agents remain available to assist. The airport’s large ticket counters provide a safety barrier to protect passengers and airline employees.

• Please be advised that ticketing queueing lines have changed to provide adequate physical distancing. So, look out for the new entrances with the signs pictured below:

TSA SECURITY CHECKPOINT

The airport and Transportation Security Administration (TSA) have joined forces to ensure a safe and healthy security checkpoint for MLB passengers and employees. By reviewing our TSA security checkpoint list before arrival, we are all able to do our part in preventing the spread of the COVID-19 virus

• Physical distancing markers have been placed on the floor to guide passengers throughout the TSA security checkpoint process.

• Passengers will keep possession of their boarding passes and scan them at the TSA travel document podium.

• TSA has committed to routinely clean and disinfect frequently touched surfaces along with security screening equipment.

• A hand sanitizer station has been installed for passengers to use immediately after passing the security checkpoint.

• Learn more about TSA’s response to the coronavirus here.

RESTAURANTS & CONCESSIONS

Lucky’s Bar and Dunkin’, both located post-security, are open with a limited menu at the bar. The following safety measures have been put in place.

• Mobile ordering at Dunkin’ is encouraged with the use of the Dunkin’ app.

• Physical distancing markers have been placed along the entrance to order at Dunkin’.

• Tables and seating at Lucky’s Bar have been spaced out to ensure physical distancing. With that, additional seating has been added within the airport concourse to accommodate customers.
• Lucky’s Craft Food & Drink located pre-security has reopened with a limited menu. New temporary hours are from 9 a.m. to 1 p.m. daily.

BOARDING

Before boarding, relax in the seating spread throughout the concourse and feel safe doing it.

• Seating has been reduced and spread to encourage physical distancing.

• Terminal operations staff have implemented enhanced cleaning procedures for all terminal seating.

• Use mobile boarding passes to eliminate contact with airline employees.
• Physical distancing markers have been placed to safely guide passengers throughout the boarding process:

IN-FLIGHT

American Airlines and Delta Air Lines are leading the passenger safety movement. Below are several initiatives from both airlines.

• Visit American Airlines’ Coronavirus Travel Updates webpage for updates of the airline’s latest travel procedures, commitment to safety, and more.

• A face covering is now required while flying with American. Exceptions to this requirement include very young children and anyone with a condition(s) that prevents them from wearing one. Learn more here.

• Visit the American Airlines Newsroom to explore the latest news, updates, and stories about the airline’s response to coronavirus. This includes its surprise to health care workers with complimentary vacations, the initiative to provide 40,000 pieces of critical PPE to frontline healthcare heroes, and the implementation of enhanced cleaning procedures.

• Visit Delta Air Lines’ Coronavirus Update Center webpage to stay up-to-date with the airline’s latest procedures, safe travel experience, and more.

• Delta has expanded onboard customer safety by blocking select seats across all cabins. Delta is capping capacity at 50% in First Class and 60% in Delta Premium Select, Delta Comfort+, and Main Cabin. Learn more here.

• Delta also expanded its commitment to safety by requiring all customers to wear face coverings when traveling with Delta. Learn more here.

• Visit Delta’s News Hub to get all the latest updates and news from Delta. This includes adding Delta-designed safety barriers in airport lobbies and gates, an update from Delta CEO on safety throughout future travel, and how Delta flight attendants continue to set safety and service after 90 years.

BAGGAGE CLAIM

Welcome to your final – and safe – destination. Please review our baggage claim list to ensure safety for our airport community.

• Physical distancing markers have been positioned on the baggage claim belts at MLB to promote a safe atmosphere while retrieving your bags.

• Physical distancing markers are placed with a queueing line for the baggage claim help desk.

• If you are retrieving late arrival baggage, please visit your airline’s ticketing counter for assistance.

RENTAL CARS & PARKING

Continue to the next part of your journey safely with a pit stop at MLB’s ground transportation options.

• Physical distancing markers have been placed at every rental car company and shuttle queueing lines.

• Learn about our partners’ high cleaning standards at Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty.
• The use of self-pay kiosks at the exit of MLB parking is encouraged.